FAQS
Have a question or query?
Please refer to these frequently asked questions.
A refurbished phone – or refurb – is simply a used phone that’s been fixed up to work like new again.
Here's what happens:
- Someone returns or sells their old phone.
- A company (like our friends at Likewize) checks the phone and fixes any problems. This includes a secure data wipe and complete functional check.
- They professionally grade and clean the device, to ensure everything works properly (including battery health).
- The phone is then sold again at a lower price than a brand new one.
Refurbs – aka pre-owned or pre-loved phones – are a good way of getting a working device for less money.
They usually work just as well as new phones and they're cheaper because they're not brand new. It’s a win-win!
Your phone comes with a 12-month warranty, provided by Likewize.
Our devices are not certified, repaired or refurbished by Apple and standard Apple warranty does not apply.
Please visit warranty policy for all the info you’ll need on what it covers, and what it doesn’t.
For any warranty queries, you can also contact us via email at amaysim_refurbishedsupport@likewize.com or call 1800 716 599
Excellent device condition means the phone has been thoroughly cleaned, functionally tested and is fully operational with a minimum of 80% battery health.
Battery health indicates the device battery capacity, relative to when it was new. Lower capacity may result in less usage hours between charges. At minimum 80% battery capacity, the overall charge cycle of the device is considered healthy.
There may be very minor signs of usage like scratches, but no dents, cracks or bending.
For added peace of mind, this device has a 12-month warranty, which covers any functional problems you may experience with your device.
The refurbished devices supplied by amaysim are repaired, sold and shipped by our partner Likewize.
You can learn more at Likewize.com
At Likewize, we are committed to ensuring your refurb purchase experience comes with the confidence of quality in every way.
That’s why all our devices are subjected to rigorous cosmetic and functional quality checks completed by our experienced grading team.
Here's what you can expect for added peace of mind:
- Local support: our friendly customer support team is based in Adelaide and specialises in handling any and all of your queries.
- Customer satisfaction: if you don't like your purchase, just let us know within 14 days and we’ll send out a satchel for you to return your device with a full refund.
- Quality assurance: we offer 12-month warranty on device functionality.
- Hassle-free returns: we’ll send you a satchel to return your device and keep you posted with updates along the way.
No, you don't need an amaysim account to buy a refurbished device.
But we will throw you a free $2 SIM so you can easily join the amaysim fam when you’re ready.
No, your refurbished phone will arrive fully unlocked.
Here’s the low-down.
All orders placed before 12 pm on weekdays will be dispatched same day. Orders placed after 12 pm will be dispatched next business day, depending on stock availability.
Delivery is only available from Monday to Friday, 9:00am-5:00pm.
These time frames are not guaranteed but are rough estimations from our allocated couriers.
Our courier companies cannot deliver outside requested time frames.
Our delivery times can vary based on your location.
Please see below as a guide for express deliveries.
Australian Capital Territory: 1-3 business days
Melbourne Metro: 1-2 business days
New South Wales Regional & Rural Areas: 1-4 business days
Northern Territory: 2-7 business days
Queensland: 1-8 business days
South Australia: 1-5 business days
Sydney Metro: 1-2 business days
Tasmania: 1-4 business days
Victoria Regional & Rural Areas: 2-5 business days>
Western Australia: 1-7 business days
Great news!
We provide FREE express delivery to all Australian addresses. Woohoo!
Unfortunately, international delivery is not available.
We currently accept Mastercard, Visa and American Express.
We will continue to add more payment methods in the future.
A tracking link will be sent to you in the shipment confirmation email.
Simply click on the link to track your order. Easy as.
All our refurbished phones are securely data wiped and encrypted so you can’t see the previous owners' data on your phone.
When you take it out of the box, your phone will have been professionally cleaned and functional tested.
Too easy.
You can either sign up with amaysim by scanning the QR code inside the Starter Pack.
Or you can visit https://www.amaysim.com.au/mobile/activate/sim and simply follow the instructions.
Want more info? Find detailed instructions right here https://www.amaysim.com.au/help/mobile/getting-started/activate-new-sim-card
Got a physical SIM?
Just take it out of your old device and pop it into your new shiny refurbed one.
Got an eSIM?
You'll first need to install my amaysim app on your phone and sign in.
Then simply log in to the app, swipe up on the home screen, the select:
- ‘Replace SIM’
- ‘I want eSIM for my new device’
- ‘Confirm replacement’
Now just follow the prompts to move your eSIM to your new device. Voila!
When you open your package you’ll see a compatible charging cable (3rd party branded), amaysim SIM card, a SIM card ejector, and a welcome letter with your refurbished phone.
That’s never fun, we get it.
So if we can’t immediately supply the product you’re after, we’ll ping you via phone or email with options to amend, exchange, cancel or refund. No hard feelings.
Once an order is placed, updates to the delivery address are only possible if the item hasn’t been sent.
Please reach out to Likewize customer service on 1800 716 599 for further assistance.
If your phone has a defect covered by our warranty guidelines within the 12-month warranty period, or you want to make a claim under the Consumer Guarantees in the Australian Consumer Law, please contact us via email at amaysim_refurbishedsupport@likewize.com or call 1800 716 599.
To assess your request, we need to know a few things about you and your phone.
- Original sales order number
- Proof of purchase: original sales invoice / purchase date / product information
- Claim photos: evidence of product fault / condition prior to return
- Customer details: name / phone number / email address
- Description of fault
Just so you know, all valid claims will be provided with an authorisation reference.
This might not be a good idea for you.
Any product returned without an authorisation from Likewize will be at your own expense with no guarantee of a refund.
After receiving a return request with all the right info filled in, Likewize will reach out to you within 48 business hours.
Your device will be assessed within 72 hours of arrival at Likewize.
Once your claim is assessed and approved by the Likewize team, credit will be issued within around 5-7 business days.
A replacement for your faulty product can be ordered by you at any time.
Be sure to check out our catalogue to pick the most suitable swap for you.
Unfortunately, we can’t provide you credit for a refurb not covered under Australian Consumer Law and warranty guidelines.
If your phone isn’t deemed to be faulty or covered under the Australian Consumer Law, we’ll happily ship it back to you provided you agree to pay the shipping costs.
Shipping costs would be communicated to you based on your preferred delivery address (as shipping costs vary by location).
Want to get in touch?
Simply give the Likewize customer service team a buzz for more assistance.
Phone: 1800 716 599
New and existing customers are limited to purchasing five devices per transaction using the same debit/credit account.