Shipping and Returns Policy
Likewize is the operator of this website/microsite. By placing an order through our website you will be agreeing to the terms below. These are provided to ensure both parties are aware of, and agree upon, this arrangement to mutually protect and set expectations on our service.
- General
The stock availability displayed on the product pages of our website is based on inventory levels at the time of order placement. In the unlikely event of a stock discrepancy and we are unable to fulfil your order, we will contact you to confirm if you’re happy to await restocking of the back ordered item or if you would prefer for us to process a refund.
- Shipping Costs
Where applicable, payment for shipping will be collected with the purchase. This price will be the final price for shipping cost to the customer.
Shipping option
Fee
Express delivery
FREE
- Delivery times
Your order will be delivered Monday-Friday between 9am and 5pm.
- Transit time
All orders placed before 12 pm on weekdays will be dispatched same day. Orders placed after 12 pm will be dispatched next business day. Delivery time frames are not guaranteed and are rough estimations given to us by our allocated couriers. Delivery is only available between Monday-Friday, 9am to 5pm. Our courier companies cannot deliver within a preferred or specific time slot. Our delivery times can vary based on your location. Please see below as a guide for the express deliveries.
Destination State Estimated Delivery Time - Express Delivery Australian Capital Territory 1-3 business days Melbourne metro 1-2 business days New South Wales Regional & Rural Areas 1-4 business days Northern Territory 2-7 business days Queensland 1-8 business days South Australia 1-5 business days Sydney metro 1-2 business days Tasmania 1-4 business days Victoria Regional & Rural Areas 2-5 business days Western Australia 1-7 business days - Order cutoff times and dispatch
Orders placed before mid-day AEST Monday-Friday will be dispatched same day and orders placed after 12pm will be dispatched next business day.
- Delivery Time Exceeded
While we will endeavour to deliver your order as soon as possible, our courier partners including StarTrack and Australia Post have advised that there may be delays with deliveries at times.
We appreciate your patience and understanding.
- Tracking Notifications
Upon dispatch, customers will receive a tracking link from which they will be able to follow the progress of their shipment based on the latest updates made available by the shipping provider.
Please note that a signature is required when your order is delivered.
- Returns
Likewize will happily honour any valid warranty claims as stated in our Warranty Policy. Once Likewize receives and verifies that you have satisfied the conditions that entitle you to make a claim with respect to your Product under the Likewize 12-Month Limited Warranty, you are eligible for one (1) of the following:
- a replacement product; or
- a refund for the original purchase price (plus applicable taxes).
If you choose to receive a replacement product, Likewize will replace your product with an alternative when you make a claim under the Likewize 12-Month Warranty.
When Likewize provides you with a replacement product or refund for the original purchase price (plus applicable taxes), ownership of your returned product will be immediately transferred to Likewize.
- Parcels damaged in transit
Should you find a parcel is damaged in transit, if possible, please reject the parcel from the courier and get in touch with our customer service. If the parcel has been delivered without you being present, please contact customer service with next steps.
- Cancellations
If you change your mind before you have received your order, we are able to accept cancellations at any time before the order has been dispatched. If an order has already been dispatched, please refer to our refund policy.
- Customer service
For all customer service enquiries, please email us at amaysim_refurbishedsupport@likewize.com or call us on 1800 716 599